Customer Testimonials
The best car buying experience I’ve ever had! The staff at Subaru #1 went above and beyond to help me find my ideal car. They were incredibly understanding, empathetic, patient, and truly listened to my needs without making me feel pressured.
I’ve been to many dealerships, but Subaru #1 is completely different. From the moment I walked in, they made me feel welcomed and treated me like family. You can tell they genuinely care about their customers and want to make sure you find the right vehicle for you.
I’m so grateful for all their help and highly recommend ... Read More DealerRater - Aug 11, 2026
Why do you send a text to make an appointment when you make one you get to the dealer and they have no record of the appointment or what you're talking about
Carlos Galaviz gave excellent customer service! He was courteous, knowledgeable and friendly. My vehicle was returned washed and ready for a long safe road trip. I would highly recommend El Paso Subaru.
Great service in a timely manner with great recommendations on service maintenance on my crosstrek
Last service visit was disappointing. Recommended urgent repairs were incorrect. Some services requested and paid for did not appear on work order and paid receipt.
I had an excellent experience thanks to Saloum. He took the time to answer all of my questions thoroughly and was incredibly helpful throughout the entire process. His professionalism, patience, and friendly attitude made a real difference. Saloum is a great representative of your team, and his manager you should know what an outstanding job he is doing. Thank you for providing such exceptional customer service!
Very good communication about the status of my vehicle and the waiting area adequate and comfortable.
This group 1 Subaru crew are very helpful, professional, and knowledgeable. I have bought quite of few vehicles from them and they have always gone out of their way to do their best for their customers. I would recommend them highly.
Fast and friendly service. Salespeople were very knowledgeable and eager to satisfy. Relatively hassle free. Big ups to Ricardo Baca for his assistance with finding my vehicle.
My experience with group 1 Subaru of El Paso was excellent. The people are very helpful.
(Translated by Google) Excellent service, friendly staff, and they always give me the service options my Outback needs. Thank you! (Original) Excelente servicio, trato amable y siempre me dan las opciones tipo de servicio que necesita mi Outback. Gracias!!
I’m so happy to be an owner of a Subaru Crosstrek. August will be 4 years that I bought my 2022 Crosstrek. I’ve always found the staff at Subaru to be very professional and they always take care of me and my car.
The entire staff was friendly and professional. We were greated right away and the sales manager took the time to check on us too. Thsniel kept in communication with us and answered all of our questions. The finance manager was helpful and it didn't take long to sign the paperwork. Great experience overall.
Friendly. Helpful. They really kept me i formed on the process and asked if I had any questions or concerns
Always a nice clean place with plenty of room to sit and wait for vehicle service. All the staff is polite and very helpful. This dealership has come a long way since the first time we dropped by some two decades ago, keep up the good work.
Staff was friendly and helpful. I don’t do 15 word minimums on any review
Great service, very polite and professional and will be back . Will recommend to others and like the upgrades and nice staff
Excellent, enjoyed the buying experience. Highly recommend.
The Service department people are knowledgeable, friendly and efficient. They communicate clearly about what my vehicle needs, costs, etc. I have to drive 50+ miles to get dealer service on my 2016 Subaru, that I purchased from an online dealer. I wish I could get this level of service closer to my home.
Staff was very helpful and they did everything in their power to make my deal happen.
I value and appreciate the professionalism of the Subaru team! I will continue taking my Outback to the dealership.
Overall, I had a pretty good experience. Sales and even finance managers are not pushy and overbearing like I have encountered at other dealerships. There is a more relaxed and friendly culture here. That leads to a less stressful car buying experience.
He was very knowledgeable and was able to reason with us when purchasing a vehicle.
Knowledgeable about the process, will work with you to get you what's needed with your car, and very open to whatever your situation may be.
I had never been to Subaru dealership.I experienced the greatest service the manager and the finance manger were excellent.The salesman was very helpful too.
We've owned several Subaru's and everything from sales to service, we always feel like we are treated right and given a great value for our dollar.
Joy was Awesome, took care of my vehicle problems and, got me in a loaner, great service.
We really like the dealership, and working with Rhuben was great! We so appreciate his patience.
Up to this day this dealer ship has the best over the phone and in person customer service.
Jorge Estrada and all service staff encountered went above and beyond. Courteous and customer centered. Yet another great experience at El Paso Subaru.
Personnel are friendly and knowledgeable. Area is clean and welcoming. Love going there to get my car worked on
The Service Manager, Lisa really cares about customer satisfaction. She will go the extra mile. A rare find in El paso, Tx
So good with the service，and it was super fast, happy man with a good car
Brought my car in for service at Subaru today and was really impressed. Check‑in was quick, the staff explained everything clearly, and I received updates throughout the process. The technicians did a thorough job, and the car feels great. It’s refreshing to deal with a team that’s both honest and attentive.
The device was exceptional super fast we were super happy with the service and speed.
The establishment is always so clean. The staff is very friendly and helpful, even at 7:00 in thr morning you are greeted by kind caring people. I never feel like I am out of place or in a rush to make a decision.
Nicest dealership I have ever been in! Service rep was very professional and courteous. Kept me informed throughout and continued to help me as I was leaving. Dealership had a quiet room for reading as well as fruit, water, coffee etc . All and all a pleasant experience. I live 100 miles distant from dealership but wii continue to use them 👍!
Very good customer service,, Mr. Fred Truelove he's the best excellent he's well appreciated 👍
Excellent customer service from the service and sales departments. They always treat you with respect and are transparent with pricing and how to do things. I hope that they continue to be like this and they don’t change under the new ownership
The team never disappoints and my advisor was great! He took the time and to explain stuff to me and I really appreciate that ! Also thanks for my Subie Girl shirt !!!
Great location Easy to get to Excellent associates Great selection of vehicles in stock But most of all you have Edgardo
Always a welcoming staff and the facilities make it very hospitable when waiting for services to be finished.
There was a few hiccups in service, all of which seemed ro be tech related, but most were fixed at the time of my visit. Afterward there was an issue with a special applied in my booking but, it was fixed easily with a phone call. A great showing of any service is how how they handle the mistakes made and this location did so beautifully.
Great experience with Thaniel. We were able to get what we wanted in a low pressure, kind environment
Precise and efficient with service and time consumption. I highly recommend for anyone with short time to consider
Courteous sales and finance personnel. Great to work with. Nice selection of vehicles on the lot to choose from. We luv our new Suburu Outback Touring vehicle.
The service was excellent, they explained everything to me, and the vehicle delivery was very quick. Thank you, Subaru.
Great customer service, including shuttle to nearby shopping. Staff goes above and beyond to take care of you while waiting. Facilities include beverages and snacks while you wait for your car.
Fast and friendly service. My car was ready when promised. All my questions were answered.
Service Department completed the work quicker than expected. Cost was a bit more than expected but the dealership warranty is worth it.
Excellent customer service. Wish my customer copy could have describe what was the problem with our Subaru.
The young woman that helped me knew what she was doing and very knowledgeable . Great job
Bought our car here and have had it serviced here for 7+ years. Great people, honest service and a fantastic car!
Always professional and take care of my vehicle
Straightforward and efficient. Up front pricing and able to provide an accurate timeline for repairs.
Outstanding service. Thank you for all the professionalism that the dealership gives its customers. Thanks
One of the Best Places to buy a Vehicle, New or Used. Have purchased 3 vehicles from this Dealership.
Helpful staff, we love the quality of the vehicles, and quick turnaround when we service the vehicles.
Overall service is very good. The service representatives are friendly and open. They care about the customers. I wish they could honor multiple promotions in one service altogether. That will reduce the customer’s visits to the shop. Also, I would recommend to be open about the shuttle fees that is charged as shop fee in the final invoice.
They provided good service, checked on me to confirm what I needed and looked for ways to meet expectations
Service at Subaru is always excellent. The work is done is a timely manner; the techs are helpful and knowledgeable. Thank you!! Keep up the great work!!!
Easy to schedule service online. Service was done in timely, through manner. Staff was pleasant.
Although I was one hour early I was made comfortable in the waiting area. Coffee and treats were available. My car was serviced and washed in short order. 5 star service at this dealership.
Went in for an oil change, came out with an estimate of 2,000 dollars in repairs. Owning a Subaru has been expensive, I think I'm going to buy a rav4 next time. They go 200,000 miles before needing major repairs. Once my subaru got close to 100,000 miles my repair bill went way up.
Always a positive experience, professional, timely, courteous and consistent. The Subaru team does an outstanding job!
My sister had bought a Subaru from Edgardo a few months back and found him so knowledgeable and patient that she sent me to him and I had the same experience. I would refer anyone looking to buy a Subaru to him if you’re looking for someone helpful but that doesn’t make you feel pressured by the car buying experience. I had a great experience at Subaru El Paso.
My second Ascent purchase at Subaru El Paso! I live in Carlsbad, NM. I could drive to Midland or Lubbock but i choose to shop at Group 1 El Paso. Firstly, they have twice the inventory than any other Subaru Dealership within 300 Miles, Second their facilities and lot are cleaner. This speaks to the pride they take and concern for thier reputation. Lastly what a great team!! Omar is an amazing salesman, he went out of his way to get me in my car and make sure everything was 100%. Rick in finance made sure everything was correct, checked and double checked. ... Read More DealerRater - Jan 16, 2026
Service advisor explained in detail the work being done and answered my questions. He was very courteous and respectful. Service department was prompt in making my appointment, prompt when I arrived and finished the work in the time frame given to me.
Always pleasant and always helpful.! They answer my questions and give me advice when I need it . And help with issues I can't figure out!!
Excellent customer service, they kept you well-informed when they were doing the service. Clean facilities
Very friendly and kind. Attentive and knowledgeable about the different models. Good end of year deals.
Catalina was the best person to deal with great service there great people , but Catalina my car sales person was 10 Out of 10
It was a pretty quick buying experience. Omar really worked with me in price. Very pleasant experience. Would go back again if I’m in the market for another Subaru.
Always a wonderful experience. Joy, my service advisor listened to my needs as well as got back with me immediately on needed repairs for my vehicle and items that I will need to address in the future. Gilbert, the service manager checked in with me several times to verify I was doing well. All the repairs were done timely and my vehicle runs great.
Came for my oil change and scheduled an appointment after the holidays. I had a coupon and the person helping me gave me a good deal on a package for oil change and tire rotation. Any visit here is always enjoyable even if it’s for servicing my car.
As always, the service at El Paso Subaru was awesome. The staff is friendly, helpful, and caring. I always feel like a valued customer. I am now widowed and need to feel that my needs will be met courteously and honestly. A+ service once again!
We got a great deal, excellent customer service!!!
Service is always excellent at Group 1 Subaru. I had a flat tire repaired at Group 1 but the new tire had a slow leak. I took it back in and they quickly found that the valve stem was leaking and fixed it. They also washed the car for free.
Happy with Toyo Open Country AT3 tires for Crosstrek. Saloum. Service Advisor did a good job.
Great customer service. Always readily available and helpful. I appreciate their shuttle service. They were able to help get me to work on time while Subaru serviced my car.
I will describe the dealership as friendly, clean, welcoming! They make the process and each interaction warm.
Caroline and Richard the finance manager were great and made my whole car buying experience quick and easy.
Finance manager came in with a last minute change to deal as we were about close. Change was related to warranty info listed on car window….very sneaky way to do business to what was an otherwise good experience. Disappointed with dealership
Great customer service and great car service. Everybody was very friendly and caring. My car runs great thank you Subaru
Trato amable, el vendedor Alex todo un profesional , nunca nos trató de vender algo que no queríamos , vimos varios autos y nos mostró exactamente el que necesitábamos , Gracias Alex
Subaru Group 1 in El Paso, TX provides careful personalized services. We are so grateful!
The technician listens and is knowledgeable. The work was done well and in a timely manner.
Hands Down, the greatest experience I’ve ever had purchasing a used vehicle. Great customer service, and top of the line vehicles to choose from.
My purchase was satisfied and the salesman went out of his way to make it happen. Just only thing was my referral check hasn't arrived yet. 😕
Abigail took amazing care of us. The services done to my car were on a timely manner and quality is always exceptional
Each time I come to this dealership I'm treated like royalty this Subaru dealership goes WAY above normal for me I will not go to any other Subaru dealership this place is a 10++ in my opinion.
Subaru 1 El Paso exceeded every expectation! This is, without question, the best customer service I have ever received from any dealership. Their website makes scheduling appointments incredibly easy, and once you arrive, the level of professionalism and care is truly top-notch.
My service advisor, Mr. Saloum Bouchaaya, listened attentively to my concerns, offered clear options, and delivered exactly what I requested. His patience, communication, and attention to detail made the entire experience smooth and stress-free.
I am genuinely impressed and grateful for the outstanding service provided. I highly recommend Subaru 1 El Paso to anyone looking for a dealership that values ... Read More DealerRater - Nov 23, 2025
Overpriced labor work and continue to damage or loss piece to the vehicle and doesn't inform customers correctly
Great service and customer service Personal are outstanding .their estimate for the service was right on time.
Joey was very helpful and knowledgeable about the services. Everybody there are very courteous and very helpful.
